Non-Discrimination Notice

At Secure Future Coverage, fairness, equality, and respect are at the heart of everything we do. We believe every individual deserves access to clear, accurate, and unbiased information when it comes to health insurance and Medicare coverage. This Non-Discrimination Notice explains your rights under federal law, outlines the steps we take to ensure equal treatment, and describes the resources available to you if you require assistance.

We are proud to comply with all applicable federal civil rights laws, and we do not discriminate against any person on the basis of race, color, national origin, age, disability, or sex. In addition, we do not tolerate any form of discrimination in our workplace or in the services we provide.

Our Commitment to Civil Rights

Healthcare is a deeply personal matter, and the decisions you make about coverage have long-term impacts on your well-being. That is why we are committed to ensuring that everyone who visits Secure Future Coverage whether online or through direct communication with our representatives has equal access to the same level of care, information, and service

Our non-discrimination policy is not only a requirement under federal law but also a reflection of our values as an organization. We recognize the diversity of the communities we serve, and we aim to create an inclusive environment where differences are respected and supported.

Federal Law Protections

Several important federal civil rights laws govern how organizations like Secure Future Coverage must treat individuals seeking healthcare-related services. These include:

  • Title VI of the Civil Rights Act of 1964,

    which prohibits discrimination on the basis of race, color, or national origin.

  • Section 1557 of the Affordable Care Act,

    which extends protections against discrimination in health programs and activities.

  • The Age Discrimination Act of 1975,

    which protects people from being treated unfairly based on age.

  • Section 504 of the Rehabilitation Act of 1973and the Americans with Disabilities Act of 1990,

    which ensure individuals with disabilities are given equal access to services.

  • Title IX of the Education Amendments of 1972,

    which prohibits discrimination based on sex in programs receiving federal financial assistance.

By following these laws, we affirm our commitment to upholding equality, dignity, and accessibility in all interactions with our clients.

Equal Access to Services

When you reach out to Secure Future Coverage, you can expect to receive assistance that is free from bias or preferential treatment. Whether you are requesting a Medicare quote, reviewing plan options, or speaking directly with a licensed representative, the service provided will always be based on your needs, not on personal characteristics such as your background, language, or physical ability.

To ensure equal access, we provide resources designed to help overcome potential barriers. This includes making our communications available in multiple languages, offering free interpretation services, and ensuring that individuals with disabilities have access to auxiliary aids such as qualified interpreters or information in alternative formats when requested.

Language Assistance Services

We understand that Medicare coverage can be complex, and navigating the details can be especially challenging if English is not your primary language. To ensure that no one is excluded, Secure Future Coverage provides free language assistance services. These services may include the availability of interpreters or translated materials.

If your preferred language is not English, we will take steps to ensure that you can still fully understand the information being presented to you. This is not only required by law but is also an essential part of building trust and ensuring that you can make informed decisions about your coverage.

Services for Individuals with Disabilities

Accessibility is a core principle of our operations. We strive to ensure that people with disabilities can fully participate in and benefit from the services we provide. This includes providing reasonable modifications and aids, such as access to written materials in large print or electronic formats, or assistance through qualified interpreters when needed.

If you require accommodations to better access our services, we encourage you to let us know. We are committed to working with you to ensure that your needs are met without delay or inconvenience.

Filing a Complaint

Despite our best efforts, there may be situations where someone feels they have been treated unfairly or denied access to services. If this happens, you have the right to file a complaint. Secure Future Coverage takes complaints very seriously and has a process in place to address them quickly and thoroughly.

You can file a complaint directly with us if you believe you have been subjected to discrimination while using our services. Complaints can be made in writing, over the phone, or via email, and they will be handled with confidentiality and respect.

In addition, you also have the right to file a complaint with the Office for Civil Rights (OCR) of the U.S. Department of Health and Human Services. OCR enforces federal civil rights laws and investigates allegations of discrimination in healthcare-related services.

To file with OCR, you may:

  • Submit electronically through the OCR Complaint Portal at www.hhs.gov/ocr
  • Mail your complaint to:
    Office for Civil Rights
    U.S. Department of Health and Human Services
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
  • Call OCR at +91 5487586325

We encourage individuals to voice concerns without fear. Secure Future Coverage will never retaliate against any person who files a complaint or raises a civil rights concern.

Education and Training

Our team members receive regular training on civil rights and non-discrimination laws to ensure that every interaction reflects our commitment to equality. This training helps staff recognize potential barriers and equips them with tools to provide accessible, respectful service in every situation.

By continually educating our staff, we maintain high standards of compliance and create a culture of inclusivity within our organization.

Policy Enforcement

Policies are only as strong as the commitment to enforce them. At Secure Future Coverage, we monitor compliance with non-discrimination standards and take corrective action if any issue arises. This includes investigating complaints, retraining staff if needed, and making changes to policies or practices to prevent similar situations in the future.

We hold ourselves accountable because we understand that trust must be earned.

Contact Information

If you have questions about this Non-Discrimination Notice, require language assistance, or need disability-related services, please contact us directly. We are here to help you.

A Final Word

At Secure Future Coverage, we see every client as an individual with unique needs, backgrounds, and circumstances. Our mission is to support you in making informed decisions about Medicare coverage while ensuring you feel respected, valued, and understood. Non-discrimination is more than a legal requirement for us; it is a reflection of who we are and what we stand for.

We encourage you to reach out whenever you need assistance. Together, we can build a future where healthcare decisions are made fairly, without barriers, and with respect for every person.